ERS Railways is a European licensed railway company in the A.P.Møller group operating intermodal shuttle trains in 13 European countries. The German office is located in Hamburg.   For this office we currently have a vacancy for: Supervisor Customer Service, Germany Key responsibilities & tasks Supervising the team of Client Coordinators Develops and or changes procedures in cooperation with the CCO and assure uniform implementation Ensure maximum utilization levels of ERS Railways trains Maintains and enhances close working relationships with customers, agents, terminals and railways. Solving disputes and claims in a commercial and cost effective way Reports relevant management information Takes part in various project groups to improve customer related processes in general. Ensures maximum customer focus within the team of Client Coordinators Ensures focus on accurate input of customer and booking data Ensures good communication with the sales department Key skills Customer orientated Excellent communication Eagerness to take ownership Result orientated Able to take decisions in the most cost effective and efficient way People manager Flexible Commercial skills Key requirements Experience with logistic procedures Relevant experience within the Rail logistics sector Commercial education Fluent Knowledge of English and German 2-3 years experience in a similar role Management experience

If you are interested in this position, please send a letter with your motivation and your cv by mail or email to: Huib Sacré, Manager HR Europe a.i., e-mail: h.sacre@ersrail.com Waalhaven Zuidzijde 2b, 3088 HH Rotterdam. For information about the position, please contact Huib Sacré +31 (0)10 494 2812 Acquisitie n.a.v. deze advertentie wordt niet op prijs gesteld./ Acquisition by third parties is not appreciated.